Help & FAQs

XAG Australia accepts a variety of payment methods including Visa, MasterCard, American Express, PayPal, and bank transfers. We aim to provide a seamless and secure checkout experience for all our customers.

If you have any questions regarding payment methods, please contact our customer support team for assistance.

Yes, you can change the shipping address before the order is dispatched. Please contact us promptly to update your shipping information.

Orders for parts typically ship within 48 business hours upon payment confirmation.

We strive to process and dispatch all orders as quickly as possible.

If you need to cancel your order, please contact us immediately at accounts@xag-au.com or call 02 9168 7918. We will do our best to accommodate your request if the order has not yet been processed.

If you want to remove products from your order, please contact us at accounts@xag-au.com or call 02 9168 7918. If you want to add items, you will need to place a separate order for the additional products.

Most orders ship from our warehouse in Australia. This ensures faster delivery times and efficient handling of your products.

We offer several shipping methods including standard and express shipping.

Customers also have the option of arranging couriers to pick up their orders from our warehouse. Please contact us to arrange the pickup.

Yes, you can change the shipping address before the order is dispatched. Please contact us promptly to update your shipping information.

For details about our return and refund policy, please visit our dedicated Return & Refund Policy Page.

To inquire about a repair or warranty, please visit our Repair Service Online page and fill out the after-sales form. Our team will get back to you promptly.